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P h a s e I I  E 9 - 1 - 1  S i m u l a t o r

A telecommunicator's proficiency is attributed to the training methods that are employed.

By using our OMNI-COMM Simulators call takers can make mistakes during training without making headlines on the job. The ability to utilize all of the features found in today's high tech communication centers can only be accomplished through live console training (which may endanger life or property) or through using OMNI-COMM Simulators. Learning how to take control of calls is just the beginning of the multiple feature interaction at a call takers console.

Communication skills are much more than a telephone conversation. Trainees learn not only to listen to the caller but to the background sounds, like detectives they listening for clues to what is really going on. With the OMNI-COMM simulator all of these sounds can be manipulated for a thoroughly exhilarating experience.

Instant call playback has been implemented to provide the trainee the opportunity to immediately replay a call to verify the callers' information.

Our Phase II E9-1-1 Simulator has been developed to initiate training scenarios that will encompass all of the capabilities of present E9-1-1 Communication Center Technology. Mastering the call takers position means practice, practice, practice which is the only way to be completely prepared for that call you hope you never get.

Features:
T
DD/TTY Training * when a call is placed a text window opens allowing two way communication via text. Outgoing text from the call taker is all capitals defining the authority of the call taker; incoming is lower case for the trainee. This training is required by the FCC under the Americans with Disabilities Act,

Up to 40 telephone lines can be designated emergency only or non emergency calls. The trainees' name that is signed on appears at the instructors screen for multiple training scenarios keeping harmony at the instructors' position.

 

Abandoned call return

 

when a call is pre-maturely ended the call taker needs to know why !

 

 

 

Phase II compliancy

 

instructors can enter the cell phone site locations, tower information and X, Y, and Z coordinates of the caller.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Phone Book

 

a complete list of often transferred calls can be set up for the student tutorial.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Speed dial

 

instant call transfer, routes calls to the correct destination.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Keystroke recorder

 

TDD/TTY calls are recorded in text files for future evaluation.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

WAV file audio recording

 

saves all of the incoming and out going calls to the hard drive and these files can be archived to CD-R/RW or stored on the hard drive.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

ANI/ALI Window

 

one of the most important features which gives the call taker information on the callers name and location also gives the responding agencies, police, fire and EMS.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

These and many other fine features have been implemented to give the instructor complete control of their call taker training.